FAQ

FAQ

 

How Does Our Shipping Work?

Please allow 1-3 business days for processing. Once your order has been processed you will receive your tracking number. Please allow 7-25 business days for delivery depending on location of the warehouse your product is being shipped from, in some cases delivery can take up to 45 business days depending on location and other circumstances that are out of our control. Most products will arrive a lot quicker, but we want you to know that there are certain circumstances that are beyond our control.

 

Custom Charges

All orders are subject to customs charges, depending on the country you are shipping them to. We recommend you check your countries policy on this prior to ordering. Usually a note will be posted through your door advising you of this charge, and your item will not be delivered or be available for collection until the charge has been paid. Customs charges are the buyers responsibility. We are not able to refund any customs charges.

 

Do You Provide A Tracking Number?

Yes, you will receive your tracking number once your order has been processed and shipped via the email you provided during checkout. You will typically receive your tracking number 1-3 business days after your order has been processed.

 

Where Is My Order?

Once your order is processed (typically 1-3 business days from your order date) you will receive a tracking number via the email you entered at checkout to be able to track your order. If you did not receive your tracking number after 3 days, please reach out and we will be happy to look into your order. If you have not received your order within the stated time frame, please reach out to us at info@7evin7ins.shop and we will look into your order.

 

Return Policy

We aim to ensure all our customers are satisfied with their purchases. However, we encourage you to review our detailed Return Policy to understand the conditions under which returns are accepted. Please note that we have limited return options, focusing on items with defects or those not matching your order specifications.